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Frequently Asked Questions

Product

1. What does it mean by alcohol-free perfume?

As the name suggests, it is a 100% pure fine fragrance with no alcohol, no water or other commercial fillers to make up the content on the bottle. It is known for its well-balanced characteristics and long-lasting scent because the perfume does not evaporate into thin air the moment you apply it.

2. How many type of fragrance do you have?

There are 96 types of fragrance you can choose.

3. Can I buy 1 box with same fragrance in it?

Not just yet. But if you like any particular perfumes, you can purchase the 10ml individual bottle.

4. How long does the perfume last?

The oil-based perfume from One Drop Perfumes last up to 12 to 24 hours. Depending on your skin condition, people with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance. If you apply the fragrance on your clothing, the scent will last throughout the day as it permeates into the fabric of your clothing.

5. What if my perfume bottles break?

Our quality control personnel carefully monitored all the products to ensure they are of a high quality throughout the manufacturing, packaging andlogistic process. However should a rare circumstance that you come across defect purchase or if you encounter any problem, just give us a call. Nothing more important to us that ensuring you are happy with your purchases.

6. How do I choose which fragrance suites me best?

Worry no more because you can use our Fragrance Selector to find the fragrance that suits your personality. Click here http://www.onedropperfumes.com/fragrance-selector/.

7. What is the difference between alcohol and non-alcohol perfume?

The main qualities of any perfume or fragrance are the ingredients and its oil concentration. Higher oil concentration, gives longer and stronger scent. Non-alcohol perfumes are pure fragrance oil whereas at the generic perfumes are usually mixed with water and alcohol. The various perfume categories such as cologne, Au De Toilette, Au De Parfums and more reflect the fragrance oil content ranging from 3% to 30%. On the other hand, fine fragrance is the class of perfume that is pure and non diluted with other fillers. As an analogy, if you need to choose between freshly squeezed and a cordial orange juice, which one would give you a better benefit? Now imagine if the freshly squeezed is much cheaper than the other one?? Now that's what we call value...

Why they use alcohol in perfumes?

Majority of commercially sold fragrances are mixed with alcohol, which causes the scent of the perfume to evaporate faster. When you first spray a perfume with high alcohol content, it tends to smell stronger initially. Alcohol has low evaporating point so it dries quicker than water. Hence mixing oil with alcohol causes the oil to evaporate faster than they would by themselves. This gives the impression that the perfume is considerably stronger than it actually is. After an hour or two, the scent of the fragrance diminished significantly, meaning you cannot smell it like the beginning.

Why non-alcohol perfumes last longer?

Alcohol-free perfumes tend to last longer because they stick on the skin and do not evaporate very fast. Some fine fragrance can last up to 12 to 24 hours. The pure perfume oil emits a fine scent that is delicate yet strong but not offensive or overpowering.


Ordering

1. How do I get the coupon vouchers?

You can sign up for our newsletter at www.onedropperfumes.com. We will notify you via email so you better whitelisted our email or you will miss it!

2. How do I use discount coupon code?

Discount coupon codes can be entered during the check out process.

3. Do your coupons have expiry date?

No. Unless we stated otherwise.


Dealership

1. How to be a dealer?

Good question! You can find it here; http://store.onedropperfumes.com/index.php/become-a-reseller

2. How do I check the nearest stockist to my place?

Please give us a call and tell us your location and we will advise you the nearest stockist.

3. How do I become a member?

Register here. There is no registration fees or membership renewal fees. We like to keep our business simple for your convenience. Check out https://www.onedropperfumes.com/customer/account/create/

4. Is there any discount for dealer?

Yes. The bulk discount for dealers as follows: http://store.onedropperfumes.com/index.php/become-a-reseller


Services

1. How can I provide feedback for products and services?

We love to hear feedbacks from you about our products and services. You can send your feedback to us via email: info@onedropperfumes.com

2. Is there somewhere I can go to view the products prior to purchasing?

You can view it from stockist or dealer

3. I need personal assistance with my order. Who can I contact?

We are always at your service. You can reach us at +603 5510 0441

4. What is your operating hour?

How do I get online customer support? We are open from Monday to Friday, 9am to 6pm except public holiday.

5. Can I make an order after office hour or on weekends?

Of course you can. However your order will be processed on the next working day.

6. How can I check the status of my order?

You can go to our website and log in with your username and password.


Payment & Pricing

1. What payment types do you accept?

Malaysia and International For Malaysia – Visa and Mastercards. (Powered by Ipay88) Maybank2u (powered by Ipay88) CIMB clicks (powered by Ipay88) RHB (powered by Ipay88) AMbank (powered by Ipay88) Check/money order – Our account number will be given for you to deposited the payment For International – Brunei, Indonesia, Singapore Paypal

2. Can I deposit the payment to your bank account?

Yes, you can. To do that, prior to check out, on the PAYMENT METHOD page, please choose CHECK/MONEY ORDER and you will be given our Maybank account number.

3. What do I do after I have deposited the money?

You can fax to us the bank-in slip at 03-55100442 or email it to info@onedropperfumes.com

4. Are your prices in Malaysia Ringgit?

All prices in Malaysia Ringgit

5. Do your prices include taxes?

All prices are inclusive of taxes.


Technical

1. My computer froze while processing payment. How will I know that my payment went through successfully?

All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact Customer Service to confirm the placement of your order. SHIPPING AND DELIVERY

2. How long does it take for delivery?

Peninsular Malaysia (2/3 working days) East Malaysia (3/4 working days).

3. Can my parcel be delivered to office address?

Yes, your parcel can be delivered to an office address. Please enter the address along with your full name upon checkout.

4. What is the postage charge?

Starting from RM6 within penisular, RM11 to East Malaysia. depending on the weight of the products.

5. My items have not arrived yet. What can I do?

You can track your item using the tracking number provided by us. Alternatively you can call our customer service

6. Do you ship internationally?

At the moment, online purchase is available for Indonesia, Brunei and Singapore buyer. If you are interested to buy and you are not from these countries please drop us an email at info@onedropperfumes.com